Privacy Policy
GenVision helps you make your devices easier to see and hear. Because that can involve sensitive information about your eyesight and hearing, we take your privacy seriously. This policy explains what we collect, why, and the choices you have.
1. Information we collect
Information you provide
- Account details: your name, email address, phone number and a password, and information used for two-factor authentication (2FA), such as a verification code sent by text or generated by an authenticator app.
- Profile details: an optional profile photo and your ZIP or postal code.
- Accessibility preferences: the answers you give during the guided setup, any prescription details you choose to enter, and the settings saved in your profiles. You are never required to enter a prescription.
- Communications: messages you send us, including beta and institutional access requests sent by email.
Information collected automatically
- Usage and device data: basic information about how you use the app and the device you use it on (such as device model and operating-system version), which helps us keep the Service working and improve it.
- Location: only if you grant permission, and only for features that need it (such as showing nearby eye-care providers, if offered). You can turn this off at any time in your device settings.
2. Beta program
When you request access to the beta by email, we receive your email address and whatever you include in the message. We use it to send you a TestFlight invitation and updates about the beta, and for nothing else. TestFlight is operated by Apple; installing and using a beta build is also subject to Apple's privacy policy. Apple may share crash reports and basic usage information from TestFlight with us to help us fix problems. You can leave the beta at any time by removing the app.
3. Children's privacy and GenKids
GenKids is designed for use by children with the help of a parent, guardian or educator. We ask that accounts and profiles for children under 13 be created and managed by an adult, and that beta requests for GenKids come from an adult. We collect only what is needed to create and apply an accessibility profile, and we do not knowingly collect personal information from a child under 13 without appropriate parental consent. If you believe a child has provided us information without consent, contact us and we will delete it. [Counsel to confirm COPPA language and the consent mechanism before publication.]
4. How we use your information
- To create and secure your account, including 2FA.
- To recommend, save and apply accessibility settings as profiles.
- To provide features such as profile switching, Shortcuts, widgets and quick tools.
- To send service messages (such as security or account notices) and, where you've opted in, product and beta updates.
- To operate, maintain, troubleshoot and improve the Service.
- To comply with the law and protect the rights, safety and security of our users and the Service.
5. How your information is shared
We do not sell your personal information, and we do not sell accessibility or health-related data to advertisers or affiliates. We share information only in these limited ways:
- Service providers. We use trusted third parties to run the Service, such as cloud hosting and authentication (Amazon Web Services), communications delivery (such as SendGrid for email and text), and Apple (App Store and TestFlight). These providers may process your information only to perform services for us.
- Partners. If featured eye-care providers or eyewear brands appear in the app, we may share aggregated, non-identifying performance information with them (such as total views or taps). We do not share your name, contact details, or accessibility data with them.
- Legal and safety. We may disclose information if required by law, or to protect the rights, property or safety of GenVision, our users, or others.
- Business transfers. If GenVision is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.
6. Sensitive information
Information about your eyesight or hearing, including any prescription you enter, may be considered sensitive. We apply safeguards designed to protect it, limit access to it, and use it only for the purposes described here. The in-app setup is intended for comfort and accessibility, not medical diagnosis, and is not a substitute for professional care.
7. Your choices and rights
- Access and correction: review and update your account and profile information in the app.
- Deletion: request deletion of your account and associated personal information by contacting us.
- Location: grant or revoke location access at any time in your device settings.
- Communications: opt out of non-essential product emails using the unsubscribe link or by contacting us. We may still send essential service messages.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR). To exercise any right, contact us using the details below.
8. Data retention
We keep your information for as long as your account is active or as needed to provide the Service, and afterward only as long as necessary for legitimate business or legal purposes. When information is no longer needed, we delete or de-identify it.
9. Security
We use administrative, technical and physical measures designed to protect your information, including encryption in transit and at rest and restricted access to accounts and data. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and to address issues promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we'll update the effective date above and, where appropriate, provide additional notice within the app or by email.
11. Contact us
Questions about this policy or your information? Reach us at hello@genvapp.com, or by mail at Generational Vision, Inc., 6610 Medley Dr, Racine, WI 53402, United States.